Insurance Billing Information

Employees on Leave, Postdoctoral Fellows and Graduate Student Fellows

BILLING SCHEDULE

Insurance billing for employees on leave, postdoctoral fellows and graduate student fellow occurs monthly during the fiscal year (September – August).

PAYMENT OPTIONS

The following table explains your payment options.

Online:	What I Owe (high assurance UT EID required) allows you to make one time, online payments by credit card, electronic funds transfer (EFT), or electronic check. Go to What I Owe to view your insurance bill and follow the instructions on how to make payments.
U S Mail:	Mail payments to: The University of Texas at Austin Payroll Services Attn: Health Insurance P O Box 7849 Austin, TX 78713-7849
Check or Money Order:	Make payments payable to: The University of Texas at Austin Include your UT EID (located on the insurance bill next to your name) Write "Health Insurance" on the check or money order

CANCELLATION POLICY

Insurance payments are due on the 1st of each month. If payment is not received by the due date, your insurance coverage could be cancelled. If the due date falls on a weekend or holiday, payment is due on the next business day.

ADDRESS CHANGES

Online:	Go to My Employee Information (high assurance UT EID required) Select Addresses & E-mail in the navigation bar on the left Update both the W-2 (permanent) and the U.S. (local) addresses
By E-mail:	E-mail the Human Resource Service Center with your name, UT EID, new address and any other changes, such as your phone number, e-mail address or emergency contact information.
By Phone:	Contact the Human Resource Service Center at 512-471-4772 (HRSC) or 1-800-687-4178 to request a Personal Information Update form be sent to you.

CONTACT INFORMATION

For billing or payment questions, contact Payroll Services at 512-471-5271.
Lobby Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.

For eligibility or enrollment questions, contact the Human Resource Service Center at 512- 471-4772 or 1-800-687-4178.

For coverage or claims questions, please contact the insurance company. See Insurance Contacts for more information on contacting the insurance company directly.

FREQUENTLY ASKED QUESTIONS

For additional information about insurance eligibility for Graduate Student Fellows, please refer to the following websites:

Graduate School website at http://www.utexas.edu/ogs/funding/fellowships/ins-benefit.html

Human Resource Services website at http://www.utexas.edu/hr/student/nonemployee_gradfellows.html.

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Insurance Billing Information

Employees on Leave, Postdoctoral Fellows and Graduate Student Fellows