Support Topics

Top Support Issues

• Academic Support

  • Adding a TA to your Blackboard course site
  • Giving a guest/auditor access to your Blackboard course
  • How do I print on campus, and from where?
  • Need help with Physics Homework Service
  • What kind of computer should I purchase?
  • What software is available?
  • Who can use the computer labs on campus?

• Administrative Applications

• Data Storage

  • Lost Connection to Austin Disk Services

• Services for Technical Staff

  • How do I get access to applications restricted to developers?
  • Using “Green Output” for Mainframe Reports

• E-mail & Calendar

  • Basic (UMBS) E-mail addresses are automatically added to the university directory
  • Deleting e-mail in Webmail doesn't reduce mailbox size
  • E-Mail Phishing Scam Being Reported
  • Eudora “Unknown Task” Error
  • Fake E-Greeting Card Infecting Machines on Campus
  • How do I set up my e-mail application for austin.utexas.edu e-mail?
  • Lost/forgotten mail.utexas.edu password
  • mail.utexas.edu account is going to be deactivated
  • Migrating a List from the Old Mailing List Server (Listproc) to UT Lists
  • Problems with Calendar Scheduling Tools
  • Saving sent messages in Webmail

• IDs & Accounts

  • E-Mail Phishing Scam Being Reported
  • Forgotten EID password or locked UT EID
  • Getting connected to Resnet
  • Lost/forgotten SmartVoice voice mail password
  • Upgrading my UT EID

• Internet & Networking

  • Apple laptops quit connecting to 'restricted.utexas.edu'
  • Getting connected to Resnet
  • Rerouting Cables When Rearranging Office Space
  • Setting up your computer to access the 'restricted.utexas.edu' wireless network
  • Some Windows computers are unable to browse the Web when connected to the campus wireless network

• Labs & Printing

  • How do I print on campus, and from where?
  • Printing Remotely From Your Own Computer
  • Who can use the computer labs on campus?

• Security

  • E-Mail Phishing Scam Being Reported
  • Fake E-Greeting Card Infecting Machines on Campus
  • How do I create a good, strong password?
  • Upgrading my UT EID

• Software & Hardware

  • Problems Saving Files with SPSS 16.0.x
  • What kind of computer should I purchase?
  • What software is available?

• Voice & Video

  • 809 Phone Scam Being Reported
  • Creating a vacation or other scheduled greeting in SmartVoice
  • Lost/forgotten SmartVoice voice mail password
  • SmartVoice voice mail doesn't pick up when someone calls

• Web Publishing

  • How can I learn about publishing a Web site?
  • What is required to publish a Web site on Web Central?
  • Where can I host my Web site?