General Information
Where do I send my check or Purchase Order?
Checks should be made payable to The University of Texas at Austin and must be mailed. Purchase Orders - Purchase Requisitions are not acceptable - can be sent by fax or by mail. Please make sure that your PO is made out to ITS Software Distribution and Sales, and not to some other department at UT Austin.
When sending checks and POs to SDS, please include as much information as possible, such as TXShop Order Numbers, Agreement Numbers, customer names, etc. If purchasing in TXShop, please also include or attach the receipt/invoice for the TXShop order. We receive a large number of payments from UT System schools; if we are unable to determine to what purchases the payment is to be applied, the processing of your order will be delayed.
- SDS will not complete or ship your order until we have actually received your check or PO.
- SDS will not send you an invoice. At the end of the TXShop online ordering process, you are responsible for printing the online invoice/receipt and forwarding it to your institution's Accounts Payable office for payment.
Fax Number: (512) 475-9233
Postal Address
The University of Texas at Austin
Software Distribution and Sales
Information Technology Services
P.O. Box 7908
Austin, TX 78713-7908
Why do students have to provide SDS with proof of enrollment?
Many of the software licensing agreements in place between the University and software vendors have provisions that are specific to our students. Before we can sell products to students, we must be able to verify that they are currently enrolled in matriculating coursework. Student software orders will not be processed until we have verified enrollment status.
Students at The University of Texas at Austin
Students at UT Austin may be required to provide their UT EID and/or their student ID card or other photo ID for identification purposes.
Students at other UT System schools
Because the student records systems at UT System schools are not available to staff at the UT Austin campus, students must provide us with proof of enrollment. Such proof:
- Must show that you are enrolled in classes for the current semester and have paid at least some of your tuition and fees. An example of this would be your University fee receipt.
- It may be either an official document mailed to you by the University or a printout of a Web page. Just copying the text of a Web page into a Word or other text document is not sufficient.
- It may be either a hard copy on paper, or a scanned copy sent as an e-mail attachment.
You have three options for sending us your proof of enrollment. If you have been provided with an Order Number or an Agreement Number, please reference this number when sending us your proof of enrollment.
- Scanned documents can be sent as an e-mail attachment to software@its.utexas.edu.
- Printed documents can be faxed to (512) 475-9233, Attention: SDS.
- Printed documents can be sent by US Mail to:
The University of Texas at Austin
Software Distribution and Sales
Information Technology Services
P.O. Box 7908
Austin, TX 78713-7908
Students outside of the UT System
Because the University of Texas pursues licensing agreements using student fees and state funds, none of our programs are made available to students outside of the UT System. Students at other schools should check with their campus Information Technology groups to see if similar product offerings are available to them.
How can I update my licensing information with SDS?
Existing customers can request updates to their license information through MySDS by clicking on the "Request changes to transaction details" link.
For each transaction in your sales history, you can request changes to the following attributes:
- Product version
- Computer serial number (not required for all programs)
- UT Property Tag number (not required for all programs; applies only to computers owned by the University)
You cannot request changes to pending transactions that have not yet been processed by SDS staff.
