ITS User Services
Jobs
On-site Support Services is no longer accepting applications.
Title: Managed Desktop Support Assistant
Availability: 15-19 hours per week and 1 year commitment
Salary: Starting at $13.25 per hour
Hours of Operation: Monday-Friday, 8 a.m. - 5 p.m.
Important Information: Hourly positions with ITS do not have academic titles and cannot qualify out-of-state students for in-state tuition rates. The University of Texas is an Equal Opportunity employer.
Job Description
Managed Desktop Support (MDS) Assistants will provide support under the direction of MDS staff to provide excellent customer service and technical support to customers in a diverse environment.
Job Duties
- Complete MDS training that will help you grow and preserve your knowledge of managed desktop procedures and standards
- Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Ensure all problems are resolved in a timely manner
- Work with team members to provide assistance for projects (i.e. Windows 7 upgrade, laptop encryption)
What We Can Offer You
- Flexible hours to accommodate your course schedule
- Very useful applied computing skills
- Valuable customer service experience
- The convenient work location of the Flawn Academic Center (FAC)
- The ability to help people and feel good about doing so!
- A fun work environment
Required Qualifications
- High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting
- Active student status at a higher education institution
Preferred Qualifications
- Experience in computers (Windows and Macintosh), printers and peripheral operations, installation, and troubleshooting
- Excellent customer service skills, written and verbal communication skills, and professional phone presence skills
- Appreciate sharing information, learning new technology and willing to participate as a team member
If you meet these qualifications, apply for a Managed Desktop Assistant job using our job application form.
