Exchange 2007 Upgrade Project
In March 2008, ITS will be upgrading Premium UT (Exchange) E-mail customers from Microsoft Exchange 2003 to Exchange 2007. During the migration, ITS will maintain the Exchange 2003 and Exchange 2007 servers concurrently and migrate mailboxes in batches. Premium UT (Exchange) E-mail customers might be unable to access e-mail accounts while their mailboxes are migrated. Customers will receive an e-mail message regarding the migration of their accounts at least 24 hours prior to the move. After the migration, Outlook and Entourage may prompt customers to restart the application.
Support
If you have any questions regarding this migration, please contact the ITS Help Desk.
New Features
- Better performance from the 64-bit architecture
- New server and storage hardware
- Improved Outlook Web Access
- Faster inbox search
- Easier viewing of free and busy time in others' schedules
Known Issues
Contact the ITS Help Desk if you experience an issue that is not listed here.
- ITS strongly recommends that Premium UT E-Mail customers upgrade to Outlook 2003 or 2007. For Outlook 2002 or earlier, customers might need to modify their Outlook profiles after the migration. Customers using Outlook 2002 or earlier also might experience other issues, such as receipt of delivery reports in a different language.
- Outlook Mobile Access will no longer be available. Only customers who use handheld devices without ActiveSync will be affected.
- BlackBerry Internet Services might be affected, but the ITS-offered BlackBerry Enterprise Server will not be affected.
- Premium UT E-mail customers who use the S/MIME tool with Outlook Web Access will need to install the new S/MIME tool.
- When accessing Outlook Web Access, particularly using bookmarked links, customers might receive errors. Customers can fix these errors by updating their links to https://wmail.austin.utexas.edu/exchange.
- Customers who use Outlook 2003 and Outlook Web Access might encounter problems with the Out of Office Assistant. These customers should use either Outlook 2003 or OWA, but not both, to set their Out of Office rules.
- Customers who use Entourage might not be able to view new calendar items after their mailboxes are migrated. To fix this issue, customers need to clear the cache on their calendars by selecting the AEMS calendar and clicking Empty Cache from the Edit menu. The calendar will automatically resynchronize. NOTE: This action might remove all custom labels and tasks that you have assigned to your calendar items. Unfortunately, this is a limitation within Entourage and has no workaround.
- Customers who use Entourage 2004 and 2008 must manually change the Exchange server field in account setup to "wmail.austin.utexas.edu" if the field contains the Outlook Web Access URL. Do not add the "https://" prefix or the "/exchange" suffix in this field.
- Signed e-mails sent from Exchange 2003 mailboxes via Outlook 2007 might appear blank when viewed with OWA Light. ITS has contacted Microsoft regarding this issue.
- If message delivery fails to one or more members of a list external to Premium UT E-mail, such as a UT List, the non-delivery report returned to the sender incorrectly states that delivery to the list address itself has failed. Microsoft is aware of the issue, but no fix is currently available.
