Austin Exchange Messaging Service
Exchange 2010 Upgrade
Starting July 10, 2011, ITS will begin upgrading AEMS accounts to Exchange 2010.
Benefits of the upgrade for all AEMS users include:
- 2 GB of email storage at no cost.
- An updated Outlook Web Access that works in more browsers.
- New, faster hardware resulting in a marked performance improvement.
What will happen to my account?
Your account will be moved to new hardware as part of the upgrade. This will happen after business hours and you should see less than 30 minutes of downtime and as little as a minute, depending on your client.
The week before your account is moved, you will receive an email letting you know when the update will occur. You will also receive a confirmation email so you'll know when the move is complete.
Do I need to do anything?
Entourage 2004 and Entourage 2008 users
You must upgrade to Entourage 2008 with Web Services or Outlook for Mac 2011 before your account is moved.
- Download and install the Microsoft Entourage 2008 for Mac, Web Services Edition upgrade from the Microsoft Download Center, or visit the ITS Download Site to upgrade to Outlook for Mac. Both upgrades are available at no cost for university-owned computers.
- The Campus Computer Store in FAC has software for personally-owned computers.
IMAP and POP users
You must verify that your client is configured to use normal password authentication. No other authentication types are supported. To ensure your client is set to password authentication, follow the appropriate instructions:
NOTE: Supported versions of Outlook and Entourage use normal password authentication by default. You do not need to take any action.
Verifying Authentication in Apple Mail
- From the Mail app, click Mail on the menu bar and select Preferences.
- At the Preferences window, click Accounts and select your AEMS account.
- Click the Advanced tab.
- Look for the the Authentication drop-down menu. If it doesn't exist, your client is configured to use Exchange Web Services and you do not need to continue. If it does exist, continue to the next step.
- Select Password from the the Authentication drop-down menu.
- Close the preferences window and choose to save your changes when prompted.
Verifying Authentication in Thunderbird
- From Thunderbird, click Tools on the menu bar and select Account Settings.
- On the left pane, under your AEMS account, choose Server Settings.
- Set the Authentication Method setting to Normal Password.
- Click OK to close the Account Setting window.
If other clients stop working after Sunday, July 10, 2011, please contact the ITS Help Desk for support.
Supported clients
The following email clients have been confirmed as working in Exchange 2010 and are officially supported in the AEMS environment:
- Microsoft Outlook 2010
- Microsoft Outlook 2007 SP2
- Microsoft Outlook for Mac 2011
- Entourage 2008 with Web Services Edition
- Thunderbird 3.1 (using "Normal password" authentication)
- Snow Leopard Apple Mail 4.5 (using Exchange Web Services or IMAP with Password authentication)
- Leopard Apple Mail 3.5 (using IMAP with Password authentication)
- iOS 4.3 (iPhone/iPad)
- Blackberry BES subscribers
Notes:
- Although other clients may still work with Exchange 2010, only the clients above are officially supported in the AEMS environment.
- This list will be updated as support is confirmed for additional clients.
Non-austin.utexas.edu address users
If you have a vanity AEMS e-mail domain or an @mail.utexas.edu e-mail account, you should consider re-configuring your client to use an @austin.utexas.edu address. This will help avoid potential issues with the Exchange Autodiscover feature, which many clients rely on to automatically update e-mail configurations. This will not affect the e-mail address used on outgoing messages. Refer to the Setting up… section for your e-mail client for instructions on AEMS account configurations.
NOTE: We have contacted TSCs with users who have vanity AEMS e-mail domains and requested that they make the necessary changes on behalf of their users to reduce the risk of there being Autodiscover issues.
legacy.austin.utexas.edu users
If you had to manually change your email client to use the legacy.austin.utexas.edu server, you will need to manually change the server setting back to wmail.austin.utexas.edu once your mailbox has migrated to Exchange 2010.
If you have any questions or need assistance upgrading your software, please contact the ITS Help Desk at 512-475-9400.
